Case Study

American Golf

American Golf relies on CloudXL’s advanced call services to provide visibility, flexibility and control across multiple sites.

The company: American Golf is a leading golfing retail chain who is constantly expanding and adding more stores their portfolio of over 80 branches.

The problem: The client needed to increase the communications functions that could be controlled centrally by their IT team with the aim of standardising their marketing approach to instore offers. They were also looking for a tailored solution that would reduce their costs.

The solution: CloudXL’s inbound call services have given the company complete control over inbound calls. Advanced calling features, such as personalised auto attendant, call queuing and call whisper, means each store can tailor messages to customers and ensure no call and no sale is ever missed or lost. Built-in disaster recovery provides added reassurance and call statistics mean the company can recognise and react to business trends.

The response: “From very early it became apparent we had found an organisation who wanted to understand our business and add value to how we work, as well as reducing our costs. I am extremely pleased with the service, and would have no hesitation in recommending CloudXL. Phil Barker, Head of IT, American Golf.