Mitel Awards ‘Housing specialistPARTNER’ Status to Actimax
Published: Fri, January 27, 2012
Mitel 'Housing specialistPARTNER' certification is based around strict criteria including, but not wholly restricted to having:
- Dedicated housing sales specialists
- Dedicated housing design specialists
- Onsite housing demo facility
- Housing reference sites and case studies
Social housing providers need to be able to demonstrate superior customer service and best value, and the contact centre is often the backbone of operations. Mitel contact centre solutions help organisations manage and improve customer interaction, maximise staff efficiency and report on key line of enquiry in one 'simple to manage‘ solution.
Commenting on the award, John Massey, managing director of CloudXL said, "Housing associations are driven by delivering outstanding customer service and like to deal with people that not only understand their industry but also have a proven track record in delivering 'best value‘ solutions. The Mitel accreditation presents a proof point of creditability from a market leader which will provide confidence to the customer and help us win more sales. Ian Bevington, head of solutions marketing at Mitel said, "Social housing providers have very specific challenges around customer service, mobile working and compliance. CloudXL understands these challenges and have a proven track record in delivering IP-based communication solutions. We are delighted to award them the accreditation, it‘s truly deserved.
About Mitel
Mitel (Nasdaq:MITL) is a global provider of business communications and collaboration software and services. Mitel‘s Freedom architecture provides the flexibility and simplicity organizations need to support today‘s dynamic work. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the "in-office" experience anywhere, on any device; and offers choice of commercial options to fit business needs.
For more information visit: http://www.mitel.com
